RCM Projects Coordinator

Are you a detail-oriented problem solver who enjoys improving processes, reconciling information, and coordinating financial operations? As an RCM Projects Coordinator, you will support Revenue Cycle Management initiatives with a primary focus on hospice room and board invoice processing, billing validation, and payment coordination.

In this role, you will work closely with healthcare facilities, Medicaid Billing, Accounting, Operations, and Information Technology to ensure invoices and supporting documentation are accurate, discrepancies are resolved, and billing and payment activities are tracked through completion. You will also help identify process gaps, maintain reporting tools, and implement workflow improvements that support accurate reimbursement, timely payments, and operational efficiency.

This is a hands-on coordination role that combines detailed invoice and billing review, cross-functional collaboration, issue resolution, and continuous process improvement.

• Location: This position is remote 
• Schedule: 8 am - 5 pm Eastern Time Zone
• Hospice RCM Experience is required

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. **

Who we are:

At Care Hospice, we're not just a company; we're a team united by a common goal – providing exceptional hospice and palliative care to those in need. We take immense pride in being a mission-driven, patient-centered leader in end-of-life care. Guided by our vision to be the most trusted partner in hospice care, we surround our patients and their loved ones with unwavering support, comfort, and compassion. At Care Hospice, we look for dedicated professionals who share our belief that true hospice care extends beyond medical needs—it’s about bringing dignity, peace, and human connection to every life we touch.

We offer a supportive, growth-oriented environment along with a comprehensive benefits package that includes:

• Comprehensive Health, Dental, & Vision Insurance
• Company matching 401(k) to secure your future
• A generous time-off package with 15 days of PTO & 10 Holidays to rest and recharge
• Tuition Reimbursement & Certification Assistance to support your professional growth
• Wellness & Discount Programs to help you lead a healthy and balanced life
• Cell Phone, Mileage, & Gym Membership Reimbursement for your convenience

• Coordinate Invoice Processing: Monitor invoice submissions, track receipt and processing status, and review facility invoices for completeness, duplicate submissions, patient information, service dates, and contracted rates.
• Validate Billing Information: Partner with Medicaid Billing to verify invoice details, eligibility, and supporting documentation before claims are submitted.
• Resolve Billing and Payment Discrepancies: Research issues involving patient records, service dates, reimbursement rates, eligibility, claim status, and payment activity, coordinating with the appropriate teams through resolution.
• Monitor Payment Activity: Track billing and payment milestones, follow up on outstanding items, coordinate manual paysheets and payment exceptions according to established approval procedures, and partner with Accounting to resolve payment issues.
• Support Facility Communication: Serve as a primary contact for routine room and board invoice and payment inquiries, communicate submission requirements and processing timelines, and provide timely updates on outstanding items.
• Maintain Accurate Records: Maintain complete documentation connecting facility invoices, billing validation, and payment activity across designated systems and tracking tools.
• Analyze Data and Improve Processes: Prepare reports on invoice volume, aging, outstanding documentation, and exceptions; identify recurring issues; and recommend workflow improvements.
• Coordinate Systems and Projects: Maintain records in systems such as MatrixCare and Smartsheet, document system issues, coordinate support requests, and assist with system testing, process documentation, audits, and staff education.
• Support Compliance: Protect confidential patient and financial information, follow established approval controls, and maintain accurate documentation in accordance with organizational policies and applicable requirements.

• High school diploma or equivalent required; associate degree preferred.
• Minimum of five years of experience in healthcare billing, accounts payable, revenue cycle, or related administrative work.
• Strong attention to detail and ability to review, validate, and reconcile information across multiple sources.
• Proficiency in Microsoft Excel, Outlook, and other standard office applications.
• Effective written and verbal communication skills, with the ability to collaborate with internal teams and external facility contacts.
• Ability to manage competing priorities, meet deadlines, investigate discrepancies, and follow issues through resolution.
• Experience with hospice, Medicaid billing, skilled nursing facilities, or room and board reimbursement preferred.
• Familiarity with facility contracts, invoice reconciliation, and vendor payment processes preferred.
• Experience with MatrixCare, Smartsheet, NetSuite, or similar systems preferred.
• Strong proficiency in Microsoft Office (Excel skills highly valued)

$55,000 - $65,000 per year (Average Pay Range). The pay range listed represents a general guideline for the role and is not a guarantee of the final offer. Compensation will be determined based on the selected candidate’s relevant experience and the specific responsibilities of the position. Final compensation rate will be discussed and confirmed at the conclusion of the interview process.

FL Only: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. Visit https://info.flclearinghouse.com for more information.